Some Microsoft customers were not able to accessibility the company’s Azure and Microsoft 365 services on Thursday thanks to an situation with Microsoft’s geolocation expert services.

Just right after 12 p.m. GMT, the Microsoft 365 Status Twitter account posted a tweet alerting buyers to the truth that it was “investigating an situation where by users with particular conditional accessibility guidelines utilized may well be unable to obtain any Microsoft 365 assistance,” incorporating that Microsoft was trying to reverse a modern improve in get to mitigate the impression.

As a consequence of the transform, some end users who had an IP-centered conditional entry coverage professional sign-in concerns, as Microsoft’s geolocation provider was inadvertently displaying visitors was originating from Tashkent, Uzbekistan, alternatively than the real nation of origin.

“Not neat. Sending US-dependent website traffic to Uzbekistan is unacceptable on lots of amounts,” Twitter consumer @brianwilson said in a tweet, alongside with screenshots of targeted visitors getting routed to Toshkent (the local title for Tashkent).

“Second time this Month this has happened. Previously this thirty day period Azure Ad was reporting some of our buyers as becoming in India now it is really reporting some are in Tashkent, Uzbekistan (myself integrated). We are 100% dependent in Canada!” Andy Matthews, an impacted client, said in a tweet.

Though the situation was in the end fixed about eight hrs later on, several replies to Microsoft’s first tweet suggested the challenge had commenced lots of hours just before the enterprise very first took to social media to alert its buyers.

This is not the 1st time this yr Microsoft customers have been remaining not able to obtain the company’s products and services. At the stop of January, Microsoft implemented a network modify that noticed prospects throughout the globe not able to access its collaboration suite Teams and email service Outlook, as perfectly as Microsoft Trade On the web, SharePoint On-line, and OneDrive for Business.

Fewer than two months afterwards, consumers the moment once again documented owning challenges accessing Teams and Outlook.