Amazon world-wide-web services and Amazon voice assistant Alexa have been back on the internet right after an outage on Sunday that lasted in excess of 3 hours. Customers also noted difficulties with accessing the Amazon mobile app.

Downdetector, the internet site that tracks outages, documented that Alexa was down for thousands of buyers in the US, though an outage in AWS was described by hundreds of consumers. Extra than 16,000 buyers documented an outage in Alexa at the peak of the disruption.

Users could not full the account signup procedure and gained mistake messages on their billing console.

The billing console is utilized to regulate ongoing payments and payment techniques registered to AWS accounts.

“Between 6:00 AM and 8:23 AM PDT, buyers began suffering from problems when making an attempt to accessibility the AWS signup web page and make new AWS accounts. This difficulty was fixed and AWS account signup is operating ordinarily,” Amazon stated in a statement. 

At 7:41 AM PDT Amazon said it was investigating an situation wherever customers trying to obtain AWS account signup are getting error messages. At 9: 22 AM PDT, the signup page was recovered.

A lot of customers also appeared to be struggling with problems with the voice management functions of Alexa, whilst some buyers also documented dealing with connectivity troubles. Presently, each AWS and Alexa seem to be working commonly. 

Previous outages at AWS

AWS experienced an outage in one of its 4 regions in the US in December 2022. The outage, which lasted for about 75 minutes, resulted in internet connectivity challenges to and from the US-East 2 region.

An previously outage very last 12 months, in Ohio on July 28, disrupted connectivity for AWS EC2 circumstances, impacting apps which includes Webex and Zoom.

AWS experienced a related outage in 2021 as very well. Asana, Smartsheet, Trello, and Slack, which host their services on the AWS cloud, reported issues adhering to the outage. AWS’ possess Chime online video assembly application was also affected.

A number of outages were being claimed this yr

Outages have been on a rise in cloud expert services this 12 months. Past month, Microsoft’s collaboration suite, Teams, and e mail service Outlook described an outage.

Consumers faced difficulties though accessing Outlook.com and had been not able to deliver, acquire, or search e-mail. Supplemental performance these as the calendar consumed by other companies this sort of as Microsoft Teams was also affected.

This was the second world-wide outage noted by Microsoft this year. In January, Microsoft experienced a international outage impacting goods and solutions this sort of as Microsoft Exchange On-line, SharePoint On the internet, and OneDrive for Organization alongside with Groups and Outlook.