When trying to open your company file, your “QuickBooks multi-user mode not working” shows an error on your screen that reads, ‘QuickBooks can’t switch to multi-user mode.’ However, you can open your company file in single-user mode but not in multi-user mode, or the option to access the company file will be greyed out. 

 

The inability to switch QuickBooks to multi-user mode can hamper your work and prevent you from running multiple operations. If you are experiencing the same error and looking for suitable fixes, follow this guide. The solutions mentioned below will help you troubleshoot this error quickly.

 

Following this guide might feel exhausting to you. If you also feel the same, don’t worry; our team of experts is available to help you. Dial +18557380359 to get in touch with QB experts and consult your issues 

Reasons Why Multi-User Mode Not Working in QuickBooks 

 

Let’s get familiar with the possible causes preventing you from switching QuickBooks to multi-user mode. 

 

• Intuit’s database server manager is not running on your computer because your multi-user connection is not secured. 

• Incorrect Windows firewall settings can block QuickBooks from using the multi-user connection.  

The following blogs can help you: What is QuickBooks Payroll Error PS060? Causes and Solutions

 

Solutions You Should Follow to Fix the Multi-User Mode Issue

 

After getting familiar with the possible causes, you must be wondering what could fix this issue. Below, we have mentioned suitable solutions to resolve these issues; carefully review each solution. 

Solution 1: Install the QuickBooks Database Server Manager 

 

The QuickBooks Database Server Manager is a tool that manages your multi-user connection and the data stored over the server. You don’t have to download the server manager separately as it is a part of your QuickBooks file, so it’s already saved with the QB installation file in your File Explorer. Now, let’s install this file to run it on your computer. 

 

• Make sure no programs are running on your server computer. 

• Go to the QB file folder and look for the ‘Setup _QuickBooks.exe’ file. 

• Follow the onscreen instructions to install it and choose ‘Custom and Network Options’ as an installation type. Then, click ‘Next.’

• Choose your network setup from the below options and click ‘Next.’ Choosing both options will install the database server manager with different preferences. 

• If you are using QuickBooks Desktop and Database Server Manager on your server computer, select ‘I’ll be using QuickBooks Desktop on this computer, AND I’ll be storing our company file here so it can be shared over your network.’

• In case you only want Database Server Manager on your server computer, select ‘I will NOT be using QuickBooks Desktop on this computer.’

• Move further by following the remaining instructions and click ‘Install.’ You must also give the Windows permission to run it on your computer. 

Solution 2: Reconfigure the Windows Firewall Settings 

 

Let’s configure the Windows firewall settings on your server computer to ensure these settings prevent you from using the multi-user connection. 

 

• Open the Windows firewall on your server computer and go to its ‘Advanced Settings.’

• Select ‘ Inbound Rules ‘ from the upper left side of your screen and click ‘New Rule.’

• Choose the ‘Program’ option and click ‘Next.’

• From the ‘This program path’ section, ‘Browse’ to find any executable QuickBooks file and click ‘Next.’

• Choose ‘Allow this connection,’ then click ‘Next.’

• Now, make sure all the profiles are marked in the prompted window and click ‘Next.’

• Finally, create this rule by giving it the name ‘QBFirewallException(name.exe).’ 

• Repeat the same steps and create an ‘Outbound Rule’ for the same file. 

 

Read More: Resolve QuickBooks Restore Failed Issue | Can’t Remove Log File

 

This informative guide is all you should follow to troubleshoot ‘QuickBooks multi-user mode not working.’ If this issue persists, dial +18557380359 to connect with QB experts and consult with them.